At Moiras, we want you to feel confident and happy with every purchase. If your order doesn’t meet your expectations, we’re here to help.
Return Eligibility
We accept return requests within 14 days of delivery.
To be eligible for a return, items must:
- Be unused and in their original condition
- Be returned with the original packaging
- Include all items received in the order
- Include proof of purchase
For hygiene reasons, earrings and pierced jewelry must be unopened and unworn to qualify for a return.
Scoop Jewelry Returns
We understand that every Scoop experience is unique. If you are not completely satisfied with your Scoop order, you may request a return within 14 days of delivery.
Scoop items must meet the following conditions:
- Jewelry must be unused, unworn, and in original condition
- All included items must be returned together
- Original packaging must be included
Please note that opened, worn, damaged, or altered jewelry may not be eligible for a refund.
Non-Returnable Items
Returns cannot be accepted for:
- Customized or personalized jewelry
- Items damaged due to improper use, wear, or storage
- Earrings that have been worn or removed from sealed packaging
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
Please email us at: LuminaSea.Studio@outlook.com and include:
- Order number
- Photos or videos showing the issue
Our team will review your request and provide a suitable solution, including replacement or refund when applicable.
Refund Process
Once your return is received and inspected, we will send you a confirmation email regarding your refund status.
Approved refunds will be processed to your original payment method within 5–10 business days.
Please note:
- Original shipping fees are non-refundable
- Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect
Order Cancellation
Orders may be cancelled within 12 hours after purchase.
Once an order has been processed or shipped, cancellation requests cannot be accepted.
Packing Video Add-On
If you purchase a packing video service, the video fee is refundable only if the video has not yet been recorded.
Once the packing video has been created, the video service fee is non-refundable.
Thank you for choosing Moiras.
Every piece is carefully prepared and packed with love — we hope your jewelry brings a little extra beauty to your everyday moments.