At Moiras, we are committed to providing a smooth and reliable shopping experience. Every order is carefully prepared, securely packaged, and shipped with tracking information so you can follow your jewelry journey from our studio to your doorstep.
Order Processing Time
All orders are processed within 2–4 business days after payment confirmation.
During peak seasons, holidays, or promotional periods, processing times may be slightly extended. We will always do our best to prepare and ship your order as quickly as possible.
Shipping Time
We proudly offer worldwide shipping on all orders.
Estimated delivery times:
- Standard Shipping: 10–15 business days
- Extended delivery period: In some cases, delivery may take 15–25 business days depending on destination, customs clearance, and local postal services.
Please note that delivery times are estimates and may vary due to circumstances beyond our control, including customs inspections, weather conditions, carrier delays, or local postal service disruptions.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number within 72 hours.
You can use your tracking information to monitor your package throughout its journey.
If you have any questions regarding your shipment, our customer care team is always happy to assist.
Customs & Import Duties
International orders may be subject to customs inspections, import taxes, or duties depending on your country's regulations.
Any customs fees, taxes, or additional charges are the responsibility of the customer.
Moiras is not responsible for delays caused by customs clearance processes.
Secure Delivery
Every Moiras order is carefully packaged to ensure your jewelry arrives safely and beautifully.
All shipments include tracking information, allowing you to follow your order every step of the way.
Thank you for choosing Moiras — we hope your piece brings a little more beauty and meaning into your everyday moments.